For Non-Emergency situations
All non-emergency maintenance requests an be emailed to [email protected], and are performed in accordance with the following procedures:
What constitutes an emergency?
A maintenance emergency is any repair necessary which if not immediately fixed could result in endangering any individual or can cause extreme, unnecessary damage to the property. For example: gas leaks, main line plumbing breaks, electrical shortages, sewage back up, second story water leaks, etc.
Who Pays for repairs in my unit?
You will only be billed for repairs if the repair was a direct result of actions that were the tenants responsibility.
What happens if I lose my keys?
If it is during normal business hours, please contact your on-site property manager or off-site portfolio manager, upon verifying identification, we will provide you with another set of keys for a nominal fee of $5.00 per key. If it is after hours, you can call the emergency line and we will send out a maintenance technician to change your locks. There is a charge for after hours lock outs.
Can I get reimbursed for repairs I make on my own?
No, not unless they were initially approved by our office staff.